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Error Messages

This commodity lists and explains the most mutual AnyDesk errors and status messages that may occur.

Mistake Messages

Cannot connect to/Disconnected from the AnyDesk network	This message is shown if the client is not able to connect to the AnyDesk server. For Cloud versions of AnyDesk, delight make sure that the host device has an active internet connection and that all device and network-level security solutions accept been configured to let access to our servers. For more information, delight meet Firewall. For On-Premises versions of AnyDesk, delight ensure that the host device is able to connect to your On-Premises server. Some other potential outcome could be an incorrectly configured system time on the host device which could lead to certificate validation problems. In this case, we would highly recommend that yous synchronize the system fourth dimension through an online fourth dimension server.
Waiting for image.	This message is either shown due to a slow internet connection, an improperly configured firewall, or a general network problem.
This desk-bound is not available. Please make certain that AnyDesk is running on the remote estimator and it is continued to the net.	This bulletin is either shown due to a boring internet connectedness, an improperly configured firewall or a general network trouble. Please see Disconnecting Sessions.
AnyDesk is not connected to the server. Please check your internet connection	This message is either shown due to a slow internet connexion, an improperly configured firewall or a general network problem. Please encounter Disconnecting Sessions.
Status: win32_10060	This error code is generated by Windows and displayed past AnyDesk. In almost every case this mistake occurs due to an improperly configured firewall. Delight meet Disconnecting Sessions.
Status: win32_11001	This error code is generated by Windows and displayed by AnyDesk. In virtually every instance this error occurs due to an improperly configured firewall. Delight see Disconnecting Sessions.
Status: win32_10054	This error code is generated by Windows and displayed by AnyDesk. In almost every example this error occurs due to an improperly configured firewall. Please come across Disconnecting Sessions.

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Condition Messages

Could not log in to the remote computer. AnyDesk's window must be open on the remote computer in order to connect.	Interactive Admission must be configured on the remote computer to e'er testify a connection request.
The session was interrupted on the remote side. Delight wait while AnyDesk is trying to restore the session.	Connection reset after some fourth dimension due to an improperly configured firewall. Please see Disconnecting Sessions.
The network connection was closed unexpectedly.	Connexion reset after some time due to an improperly configured firewall. Please see Disconnecting Sessions.
The Session was denied due to the admission control settings of the remote figurer.	Your ID is not whitelisted in the ACL (Access Control Listing) of the remote client.
Your license does non allow more sessions. Please shut other sessions or contact sales to obtain an upgrade.	This bulletin is displayed in case the session limit of your license has been reached. In some rare cases sessions are not terminated and nonetheless run in the background. If that is the case, you tin can stop the session in your customer portal on my.anydesk.com.
The session has ended. Status: desk_rt_27	This message is displayed if the session has been automatically disconnected due to inactivity. This message is just displayed if the remote device is using AnyDesk 6.i.0 for Windows or newer and the connecting device isnotusing AnyDesk 6.1.0 for Windows or newer.

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Messages while connected

Please await for the remote user to have the UAC dialog.	The remote side gets displayed a Windows UAC dialog and has to either enter ambassador credentials or cancel the UAC asking.
Likewise many rejected connectedness attempts. Please try again later.	Subsequently several session requests have been rejected by the remote side no additional requests are possible for some time.
Logging on to the remote computer is blocked by the AnyDesk settings.	The remote side is configured to not let incoming connections.
Remote display server is not supported (due east.g. Wayland)	This bulletin will be displayed in case the remote side uses Linux and any other brandish server every bit X11. In most cases, you can change the brandish server on the login screen while the user is logged out of the session (this varies slightly between distributions)

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Fatal Error

If a fatal error, from which AnyDesk cannot recover, occurs, a crash dialog is displayed.
It contains technical information that helps identifying issues.

The "Send" button submits the crash data, including the device's IP address, to our servers, helping u.s. locate and fix the issue.
To provide the states with farther information, ship a copy of the crash report, including crash-ID and a detailed report of the actions preceding the crash, to our back up team.

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Exit Codes

Documentation of exit lawmaking values for third parties wishing to use AnyDesk from scripts or other programs.

Code	Description
thousand	AnyDesk could non run at all considering ntdll was not establish.
1001	AnyDesk could not run considering kernel32 was not found.
7000	Path initialization failed. Encounter windows outcome log for details.
7001	Signature bank check failed.
7002	Unrecognized command line parameter.
7003	Could not start process (already started).
8000	The requested operation requires superlative (start as admin).
9000	A generic exception occurred in the awarding. Come across trace.
9001	The process terminated itself because of a severe error condition. See trace.
9002	The procedure encountered a system exception. Please contact back up.
9004	Error while writing the requested information to stdout.
9005	Error while reading required data from stdin.
9006	The password to be set is besides short.
9007	Error while registering the license. See trace for data.
9010	Could not perform the requested operation because the AnyDesk service was non running.
0xad1000	Could non remove an older client's executable.
0xad1001	Could not cease an older client's service.
0xad1002	Could not end an older customer'due south processes.
0xad1003	Could not install the service. May happen in instance a Windows Control Panel is open.
0xad1004	An unexpected error occurred.
0xad1005	Received invalid installation parameters.
0xad1006	Could not install the custom client (installation set to disallowed).

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Source: https://support.anydesk.com/knowledge/error-messages

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